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📄 Terms & Conditions

Terms of Use for Local Dukan

By accessing or using Local Dukan services, website, mobile applications, and related platforms, you agree to follow these terms and conditions.

1. Acceptance of Terms

By using Local Dukan services including food delivery, grocery delivery, shopping, ride booking, parcel delivery, and doorstep services, you agree to these Terms & Conditions.

2. User Responsibilities

  • Provide accurate account and contact information.
  • Use the platform only for lawful purposes.
  • Do not misuse, abuse, or attempt unauthorized access to the platform.
  • Maintain confidentiality of your account credentials.

3. Orders & Services

Local Dukan acts as a technology platform connecting customers, vendors, riders, delivery partners, and service providers. Availability, pricing, delivery times, and service quality may vary based on location and partner operations.

4. Payments

Payments made through Local Dukan are processed using secure third-party payment gateways. Users are responsible for ensuring valid payment information during transactions.

5. Cancellations & Refunds

Cancellation and refund eligibility may depend on the service, order stage, vendor policies, rider allocation, or operational conditions. Refund timelines may vary depending on payment partners and banks.

6. Vendor & Partner Operations

Vendors, riders, delivery partners, and service executives using the Local Dukan platform are independently responsible for their operations, service quality, product availability, delivery handling, and customer interaction.

7. Platform Availability

We aim to keep the platform operational at all times. However, Local Dukan may experience interruptions, maintenance downtime, technical issues, or third-party failures.

8. Intellectual Property

The Local Dukan name, logo, application design, website content, graphics, and technology remain the property of Local Dukan and may not be copied, reproduced, or misused without permission.

9. Limitation of Liability

Local Dukan shall not be liable for indirect losses, delays, partner-related issues, service interruptions, or damages arising from misuse of the platform.

10. Account Suspension

Local Dukan reserves the right to suspend or terminate accounts involved in suspicious activities, policy violations, fraud, misuse, or harmful behavior.

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the platform after updates means you accept the revised terms.

12. Contact Information

For any legal, support, or policy-related queries, contact us at contact@localdukan.com.